United Care Homes (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, services, and health care training courses. It also highlights your rights under the General Data Protection Regulation (GDPR) as we are proud members of the Information Commissioner’s Office (ICO).
1. Information We Collect
We may collect and process the following types of personal information:
a. General Website Usage
- Name
- Contact details (email address, phone number, etc.)
- IP address and browsing information
b. Care Services
- Medical history and health information (for service provision)
- Emergency contact information
- Financial details for payment processing
c. Health Care Training Courses
- Name and contact details
- Course registration details (course type, schedule, etc.)
- Educational history and qualifications
2. How We Use Your Information
a. To Provide Care Services
- Developing personalized care plans
- Communicating with clients and their families
- Managing appointments and schedules
b. For Health Care Training Courses
- Processing student registrations
- Delivering training and certifications
- Tracking attendance and course performance
c. Website and Marketing
- Improving our website and services
- Responding to inquiries and requests
- Sending updates, newsletters, and promotions (with your consent)
3. Sharing Your Information
We may share your information with the following parties:
- Regulatory bodies like the Care Quality Commission (CQC) and ICO (as required by law)
- Trusted third-party service providers for IT support, payment processing, and training delivery
- Emergency services in critical situations
We do not sell or rent your information to third parties.
4. Your Rights Under GDPR
As a member of the ICO, we are committed to upholding your rights under GDPR, which include:
- Right to Access: Request a copy of the information we hold about you.
- Right to Rectification: Correct any inaccuracies in your personal data.
- Right to Erasure: Request the deletion of your personal data in certain circumstances.
- Right to Restrict Processing: Limit how your data is processed.
- Right to Data Portability: Request your data in a machine-readable format.
- Right to Object: Opt-out of certain types of data processing, including marketing.
To exercise any of these rights, please contact us at info@unitedcarehomes.co.uk.
5. Data Retention and Security
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and regulatory obligations
We implement strict security measures, including encryption, secure servers, and regular audits, to safeguard your personal data.
6. Health Care Training Courses
When registering for our health care training courses, you agree to provide accurate information to facilitate your enrollment and certification. Your data will be used solely for training administration and will not be shared beyond the purposes stated in this policy.
7. Cookies and Website Analytics
Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review the policy regularly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
United Care Homes Ltd
Email: info@unitedcarehomes.co.uk
Address: 6 Floor Cobalt Square, 83-85 Hagley Road, B16 8QG